Delete your account

How to delete your account

Open Kratos Performance.

Go to account settings.

Select the account-deletion option.

Confirm your request by following the on-screen confirmation steps.

What happens next

You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies.

Timing: background cleanup; thirty-day active-system target after verification, subject to applicable legal deadlines. Completion is confirmed by email.

Deleted: account, profile measurements, account-owned training records, cloud media, analysis results and authentication identity. Associated subscriptions are handled during account cleanup.

Retained: restricted rotating backups, necessary financial/legal records, provider-managed records and limited technical definitions without personal labels, as described in the retention schedule.

Separate copies: local exports and copies sent to others require separate removal. Uninstalling the app does not delete your cloud account.

Need help?

If you cannot access the app or need help with a deletion request, contact info@kratosflyfitness.com.

Send from your account email with the subject “Delete my Kratos Performance account.” State that you want the account and associated personal data deleted. We may ask you to verify ownership. Do not send passwords or payment-card details. The email link opens your mail application; send the message to submit the request.